Webmie - Help

Frequently Asked Questions (FAQ)

Webmie operates WebPanels for online panel owners as a service.

WebPanels are by invitation only. You need to have an invitation from online panel before you can participate.

When you receive invitation by email or on a web site click the invitation link and follow instructions how to add WebPanel extension to your browser.

Try to install again after restarting your browser and computer.

If the "enable add-on" notification bar does not show up after installation try to enable the add-on as follows:

  1. Open Tools(), then click Manage Add-ons.
  2. On the Toolbars and Extensions list, select WebPanel App and click Enable.
  3. Restart the browser and it will open your WebPanel page.
  4. If WebPanel is not listed, reinstall WebPanel App.

Ask help from your friends who are familiar with Windows and check that your computer system fulfill following requirements:

  • You have installed Internet Explorer 9, 10 or 11.
  • You have installed .NET 2.5 or 3.5 (use Windows update to install it).

When you have added the extension to your browser just browse the internet as you normally would. The extension will collect the browsing history for the survey and you do not have to do anything.

The extension also has the following feature:

  • You can temporarily disable measurement by using your browser in the Private Browsing/Incognito mode.

The extension collects similar information as e.g. web sites and Google are usually collecting:

  • Time and Date of Pageview
  • Pageview URL and Title
  • Pageview referer
  • Movement between windows and tabs
  • General information about your machine like screen resolution and operating system

The browser extension doesn't collect credit card information, webmail contents or any other content on the pages. In private browsing mode the extension doesn't collect anything.

Browsing history is used to compute aggregate statistics of different groups' Internet use habits.

Examples of typical statistics:

  • How much are different websites used?
  • What is this week's most popular online video?
  • What do people do before and after they look at a weather forecast online?
  • What kind of videos Internet users are watching on web sites?
  • How much time on average is spent reading online newspapers?

No, WebPanel do not have your email.

No. The statistics are computed using a computer program and they will never be connected with your email address. Webmie will, however comply with local laws concerning giving stored data to public authority.

Follow these instructions to set your browser to private browsing mode. Our extension won't collect any browsing information when the browser is in private browsing.

  1. Press following keys same time: Ctrl+Shift+P

  1. Select Tools -> Start private browsing.

Hint: A shortcut is Ctrl+Shift+P

  1. Select menu -> New Incognito window.

Hint: A shortcut is Ctrl+Shift+N

  • We don't support extensions for other browsers at this time.

Computer Browser:

Note: Private browsing is the easiest way to temporarily disable the extension.

You have two ways to cancel your participation.

Best way: Remove the extension in your browser as follows:

Chrome Browser

  1. See image below and click three dots (menu) inside Chrome window to open popup menu.
  2. Select More Tools -> Extensions
  3. Find the Webmie extension and click on the recycling bin icon next to it

Screenshot of Windows computer:

Screenshot of Mac computer:

Firefox Browser

  1. See image below and click three dots (menu) inside Firefox window (top right ) to open popup.
  2. Click Add-ons icon in the popup.
  3. Find Webmie extension and click "remove"

Screenshot of Firefox:

Internet Explorer Browser

Note: This removes the IE extension from the all user accounts.

  1. Go to Control Panel
  2. Open "Add and remove" programs
  3. Find the Webmie extension and click "remove"

Alternative way: Contact Our Support

Contact our support with the form.

iOS or Android Mobile Devices:

Open My Databank app and you will see a list of all projects you are participating. Click the name of project and you can cancel your participating.

Other option is to pause My Databank by clicking the My Databnk circle and change the status symbol from play to pause.

You may remove My Databank app in your mobile device. It stops participating in all projects.

Contact Support

Send a message to us. Note: Without email we cannot reply to you.